It is a certain type of contract that determines the extent of the work and aims to maintain the level of performance at an agreed level. ” – Adam Henshall, What is ALS? Use of Service Level Agreements for Success A Service Level Agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the required services and the expected level of service. The agreement varies by supplier, service and industry. Virus protection. Accelera Solutions offers incoming virus scans as part of the Exchange hosting service and will make economically appropriate efforts to protect against viruses transmitted by SMTP and other threats related to computer software. Anti-virus protection has proven to be extremely effective since its introduction; However, due to the rapidly changing nature of viruses, Trojans and other email security issues, Accelera Solutions takes no guarantees against these types of threats. The service provides spam filtering as part of the Exchange hosting service, and Accelera Solutions will make reasonable economic efforts to protect against unwanted emails. The Advanced Spam firewall is an integrated hardware and software solution for the complete protection of your mailbox. Although this system has proven to be very effective, Accelera Solutions does not guarantee the effectiveness of the system`s filters. Before you subscribe to an IT department, ALS must be carefully evaluated and designed to achieve maximum service value from the end-user and business perspective.
Service providers should be mindful of the differences between internal spending and client-focused outcomes, which can help define service expectations. The customer is solely responsible for notifying of the problems he has with our services. The after-sales service is available 8 hours a day, 5 days a week at (608) 524-2610. If you have an outage outside normal business hours, please email email@example.com. If we discover that the problem is not over, we will charge you an emergency assistance bill for USD 250 per hour with a minimum of 1 hour. Question: How can an ALS be alS without including a list of services to be provided? Answer: We can`t. For this reason, ALS must be attentive to the services provided.